About this blog

I’m Nik Halton. I’ve been defining, developing and delivering great customer experiences for over 20 years.

For the last 15 years, I’ve been doing this in the telecommunications industry – across access network providers, wholesale networks and consumer comms sectors.

You can find me on:

I currently work for Oracle, as a CX consultant specialising in the telco sector. However, the views expressed in this blog are mine. I do not write on behalf of any organisation or company. Nothing that I write here should be taken as a statement of intent about any organisation’s future capabilities, plans or strategies or as the views of any entity apart from me personally.